Solutions Engineer

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Job Detail

  • Role Technical Solutions

Job Description

Responsibilities

  • Serve as the technical liaison, collaborate with internal sales, marketing and services teams to develop customized presentations, demos, and POCs
  • Contribute to sales scripts, participate in customer discovery, share knowledge expertise, and guide solution development/deployment
  • Develop internal solutions (tools, demos, assets) to increase sales efficiency and productivity
  • Communicate customer requirements and potential competitor solutions. Provide a strong technical response in response to specific customer needs
  • Manage customer POCs, working in collaboration with the Account Executive to ensure that customers are engaged with the product and are moving toward a resulting solution
  • Educate technical and architectural concepts to a variety of audiences, including business and IT stakeholders
  • Keep current on product releases and product roadmap features in order to provide guidance and training to current reps and new hires
  • Document and deliver both product feedback and new requirements from the field
  • Maintain a deep understanding of company products, working closely with sales to resolve critical technical issues

Qualifications

  • 3-5+ years experience in a pre-sales, sales engineering, or related role within enterprise SaaS software
  • Deep interest in commercial problem solving and client facing work
  • Ability to influence both technical and executive audiences
  • Savvy presentation and demonstration skills, fluidly translating complex technology concepts
  • Advocate for team selling, partnering with sales to qualify opportunity and align key customer stakeholders
  • A passion for enterprise software, and a philosophy of using technology to help solve business problems
  • Keen analytical and problem solving skills, and a belief that every problem has at least one solution
  • Curiosity to learn and assimilate technical information quickly, enthusiasm to share and teach others
  • Ability to travel