Senior Solutions Consultant

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Job Detail

  • Role Technical Solutions

Job Description

About You

  • You have 4+ years of experience in pre or post sales working with enterprise e-commerce customers
  • Proven track record for successfully developing and nurturing multi-level client relationships, built on an understanding of the customer’s needs and their desired outcomes
  • Strong leadership skills; adept at establishing and maintaining cross-functional working relationships with both colleagues and customers
  • Experience tabulating and analyzing data, as well as with presenting key insights in a salient and concise manner.
  • Proficiency in developing clear and creative solutions to complex problems, and in prioritizing and managing multiple initiatives simultaneously
  • Comfortable dealing with intricate customer relationships, decision processes and competing agendas
  • Excellent written and oral communication skills, including presentation of slides and technical demonstrations
  • Advanced proficiency in MS-Office suite
  • Technical orientation – Web application, HTTP/S, analytical systems
  • Experience working with Tableau or similar data visualization tools
  • Experience with A/B testing tools and methodologies
  • Bachelor’s Degree in a relevant field or commensurate experience

What You’ll Do

  • Manage the full pre-sales lifecycle, driving the technical conversation as it relates to the onboarding of company’s customers.
  • Collaborate with the Sales team in building the business case and value proposition for prospective customers.
  • Manage relationships with key customer contacts, including but not limited to C-Suite Executives, Data Analysts, Business Owners, and Project Managers.
  • Build and support test methodologies that best fit the customer’s needs.
  • Create project outlines with clear milestones to drive the POV process in a timely and efficient manner.
  • Proactively and thoroughly analyze data to find key insights and identify anomalies or issues that require escalation.
  • Conduct weekly meetings with customers, presenting test outcomes and insights to top level executives of leading brands
  • Educate the customer on the problem of Customer Journey Hijacking and its impact on their key business metrics.
  • Travel requirements – 30%

Our Culture

You will be a fit if:

  • You are obsessed with excellence and consistently looking to improve
  • You are humble, radically candid, and open to feedback
  • You put innovation and curiosity above hierarchy
  • You are an owner who takes things from start till end
  • You seek to understand the needs of your internal as well as external clients and adapt your style as necessary