Director of Client Services

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Job Detail

  • Role Client Services

Job Description

Responsibilities:

  • Proactively lead strategic account planning process with executive stakeholders from the client teams that develop mutual performance objectives, targets, and critical milestones
  • Meeting targets and goals for profitable contract renewals, client referrals, service adoptions, and growth objectives in assigned accounts
  • Grow client relationships by closely monitoring existing campaigns and identifying possible opportunities, then communicating the benefits of alternative products to decision makers
  • Establishing productive, professional relationships with key client personnel by acting as an expert across all aspects of the relationship with your clients
  • Completing client account plans while maintaining client satisfaction ratings that meet company standards
  • Vetting and analyzing new/existing vendors or partners, conduct ongoing research for opportunities for growth, and make strategic decisions across all channels daily
  • Report marketing campaign performance to clients, and make recommendations where needed to ensure that results are in line with stated goals
  • Work with in-house product experts to ensure that client requirements are met, communicating deadlines with colleagues and managing needs and expectations with clients
  • Initiate new client campaigns in an effective and timely manner by walking clients through the onboarding process, learning the specifics of their business model and target audience, and executing marketing campaigns accordingly

Preferred Qualifications:

  • Minimum 5+ years of strategic sales and/or account management experience in performance marketing,; telecommunications experience is preferable
  • Excellent communication and interpersonal skills, both written and verbal
  • Excellent time management, problem solving, and troubleshooting skills
  • Strong project management and collaboration skills; ability to manage a team of colleagues to meet deadlines, anticipate potential bottlenecks, and resolve issues independently
  • Advanced knowledge of digital marketing channels, including paid and organic search, social media, email, programmatic, and in-feed native
  • Proficiency with industry-standard digital marketing tools