Account Manager

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Job Detail

  • Role Client Services

Job Description

Job Responsibilities

  • Responsible for proactively managing the day-to-day Agency and/or Network partner relationships of assigned accounts.
  • Provide strategic and tactical client service to complex, high touch customer base.
  • Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base.
  • Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing.
  • Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues.
  • Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables.
  • Compile performance evaluations for each client, highlighting the company’s value proposition throughout.
  • Monitor and report campaign performance to ensure delivery and billing and extracts insight from reports.
  • Facilitate and ensure contract billing process is administered with quality in a timely manner.
  • Understand and effectively communicate company’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts.
  • Successfully manage customer expectations throughout the campaign lifecycle.
  • Develop and maintain strong, active relationships with clients at both senior and mid-management levels.
  • Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners.
  • Participate in client meetings to understand partner goals and objectives.
  • Manage and/or participate in ongoing process improvement initiatives.
  • Close the feedback loop internally by providing customer insights on ways company may improve products and services.
  • Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary.
  • Special projects as identified by management

Minimum Qualifications

  • 4+ years overall work experience.
  • 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry.
  • Bachelor’s Degree or equivalent/higher level of education.
  • Exceptional command of Microsoft Excel and PowerPoint.
  • Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform.

Preferred Qualifications

  • Experience with Ad Serving technology
  • Comprehensive understanding the online media marketplace.
  • Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.
  • Self-motivated, independent thinker and a team player, who will hit the ground running.
  • Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high pressure environments.
  • Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
  • Ability to interact and communicate effectively with all levels of management including senior executive level.
  • Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
  • Passion and desire to play a key role in driving a new business to success in the advertising technology space.